Shipping + Delivery
At this time, shipping carriers are experiencing major delays globally. We highly suggest choosing UPS or DHL (international) as your shipping option. USPS and APC are experiencing the most delays.
You will receive an email confirmation when your order is ready to ship or be picked up. Due to the COVID-19 pandemic and ongoing global supply chain issues out of our control, you may experience a delay in your order being processed.
Please note, our products are handcrafted right here in our Los Angeles HQ, and may take anywhere from 2-4 weeks to ship. Please contact us at orders@killspencer.com and we will be happy to assist with questions regarding products and inventory.
All shipping fees are non-refundable or adjustable. All orders are shipped with delivery confirmation, insurance, and/or tracking. Once an order ships from KILLSPENCER® Inc., we are no longer responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.
To CALCULATE the shipping cost, please add the product to the shopping cart where you can choose your exact location and shipping method.
To TRACK your package, please log-in to your account or reference the Shipping Confirmation email that was sent to the e-mail address you provided. If your package appears to be lost in transit, please contact orders@killspencer.com to request a “Status Check” in order to locate your package.
Tracking APC International Shipments:
Go to www.apc-pli.com/apc-tracking.html - Enter in your 16-digit tracking number. You’ll be redirected to APC Postal Logistics. There will show you the current status update. If your package has reached the destination country, the carrier will switch to your local postal service. At the top right, click “Track Your Package” using the new local postal service. APC Standard International typically takes 7-14 business days, shipping to most international addresses, including PO Boxes.
For Holiday Orders, please contact us directly to determine if your order will ship to arrive in time for Christmas. Want to have something to give to the recipient? Click here to print and give a KILLSPENCER Holiday Card, noting their order is being handcrafted and will ship upon completion.
INTERNATIONAL ORDERS:
The customer is responsible for any additional duties, taxes, and/or brokerage fees that may apply based on the country’s laws and regulations.
FAQ
Q: When will my order ship?
Please note that all of our products are meticulously handcrafted with the highest attention to detail, quality, and workmanship. If your item is in stock, it will typically ship within 1-3 business days from date of purchase. If we don’t have the item in inventory, it will be put into production and shipped within 1-2 weeks. Please contact us to do a stock check prior to ordering if you need your product within a certain time frame, otherwise please allow 1-2 week for your item to ship.
Q: I'm receiving gateway error code E00027 during checkout. How do I fix this?
Make sure that the billing address you entered matches what your bank has on file. You can contact your bank to find out exactly how your address is inputted in their system. You can also try entering your apartment or suite number before your street address.
If you are ordering internationally, your Postal Code must match what your bank has on file (make sure all spacing and upper/lower case letters are accurate). If, for some reason, you still have an issue checking out, you are welcome to try PayPal checkout (you don’t need a PayPal account to use PayPal – you can continue to checkout as a guest).
Q: I'm receiving a duplicate transaction error during checkout. How do I fix this?
It’s important not to enter the same information multiple times if you receive an error message. The system will lock after 3 consecutive attempts, so wait at least 5 minutes for the system to refresh before re-submitting.
Q: What is the difference between the Weekender 2.0 and 3.0?
The main differences between the 2.0 and 3.0, respectively, are the material options (wax canvas vs. leather or nylon), zipper options (black aquazip waterproof Riri zipper vs. antique silver Riri zipper), and accents (webbing vs. leather). The size, shape, and interior pockets and construction are the same.
Q: What is the most durable material?
Leather is the most durable and resilient material, while nylon is our lightest weight and easiest to clean. You can refer to our Care Instructions page to get a detailed breakdown of each material and how to care for your products over time.
Q: How do I return or exchange a product?
Please click here to download our Return Form
Make sure the product(s) is eligible for a return
Follow the instructions on the form
Care Instructions
Waxed Canvas and Water Repellent Canvas: is easy to clean, and that washing or dry cleaning is unnecessary and will damage the unique finish. DO NOT use detergent – ONLY use water and a toothbrush to brush it off under running water, hang dry. Use a lint roller to remove lint particles and animal hair.
Leather: cleaning and conditioning leather will inevitably darken the color over time. For stain removal, use a damp cloth and rub it against the spotted area, leaving it under the sun for a short time or use a hot blower to dry it out. To add a water protectant, we recommend using Atsko Silicone Water Guard, which is specially formulated to apply maximum repellency in a single application (following directions on the bottle).
Suede: due to its textured nature and open pores, suede may crock (the transfer of color and bleeding), become dirty and can quickly absorb liquids. To add a water protectant, we recommend using Atsko Silicone Water Guard, which is specially formulated to apply maximum repellency in a single application (following directions on the bottle). Use a soft suede brush for a lighter gentler cleaning.
Genuine Wood: the natural variation of grain patterns of genuine wood make every product individually unique and one of a kind. Since all woods are genuine, they have the natural characteristics of wood so please be gentle as wood can split and crack.
Alcantara®: is an Italian abrasion and scratch resistant material, use a Lint roller brush to clean.
Nylon: for stain removal, use a damp cloth with light dish soap and rub it on the spotted area, let dry.
Tarpaulin: for stain removal, use a damp cloth with light dish soap and rub it on the spotted area, let dry.
Backboard Material: use a clean, damp cloth or sponge with a mild soap, detergent, or household cleaner to clean the surface. Some general purpose cleaners that may be used include 409®, Top Job®, Lestoil®, Fantastik®, Joy®, Dow Bathroom Cleaner®, and ammoniated base glass cleaners such as Windex®.
Rubber: for stain removal, use a damp cloth with light dish soap and rub it against the spotted area, let dry.
Parachute: is a type of nylon. For stain removal, use a damp cloth with light dish soap and rub it against the spotted area, let dry. Do not put in the washer or dryer, as the leather accents will get ruined.