KILLSPENCER® Inc. reserves the right to refuse returned products that have been used, worn, or altered in any way. All packages for return/repair must be fully insured. KILLSPENCER® Inc. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Bulk orders cannot be canceled or withdrawn, but if the cancellation has been approved internally, a 20% cancellation fee will be applied. Any products that require assembly (Indoor Mini Basketball Kit, Boxing Kit, Heavy Bag, etc.) are final sale and not eligible for return once parts are installed.
KILLSPENCER® Inc. will accept merchandise in its original un-used condition for a refund/exchange when accompanied by the original sales receipt within 30 days from date of delivery. Any product with modifications or with a custom monogram are non-returnable, non-refundable, or non-exchangeable and the order cannot be withdrawn or canceled for any reason. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.
Please complete our Return Form. Once submitted, you will be notified within 1-3 business days with further instructions on how to proceed.
Repairs happen on a case by case basis. Please fill out the Repair form below to ensure the product is in fact repairable. Each repair is different and fees will be discussed and agreed upon prior to the start of the repair process. You then will be given an SRO number to include on the Repair Form that you will include in your package. Please ship the product to the address below. Once we receive your item, we will contact you and proceed with repair production. Payment for the repair must be processed prior to the item being returned back to you.
Ship to: KILLSPENCER Attn: Repairs, 3235 N. San Fernando Rd. Unit 2C, Los Angeles, CA 90065
Please complete our Repair Form.
If a product arrives damaged or defective, please contact email@example.com within 5 business days of date of delivery in order to request a replacement item. KILLSPENCER® Inc. will undergo the necessary steps in order to deem the item defective or if in fact it is the natural wear and tear of the product.