At this time, shipping carriers are experiencing major delays globally. We highly suggest choosing UPS or DHL (international) as your shipping option. USPS and APC are experiencing the most delays. 

You will receive an email confirmation when your order is ready to ship or be picked up. Due to the COVID-19 pandemic and ongoing global supply chain issues out of our control, you may experience a delay in your order being processed.

Please note, our products are handcrafted right here in our Los Angeles HQ, and may take anywhere from 2-4 weeks to ship. Please contact us at orders@killspencer.com and we will be happy to assist with questions regarding products and inventory.

All shipping fees are non-refundable or adjustable. All orders are shipped with delivery confirmation, insurance, and/or tracking. Once an order ships from KILLSPENCER^® Inc., we are no longer responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.

To CALCULATE the shipping cost, please add the product to the shopping cart where you can choose your exact location and shipping method.

To TRACK your package, please log-in to your account or reference the Shipping Confirmation email that was sent to the e-mail address you provided. If your package appears to be lost in transit, please contact orders@killspencer.com to request a “Status Check” in order to locate your package. 

Tracking APC International Shipments:

Go to www.apc-pli.com/apc-tracking.html - Enter in your 16-digit tracking number. You’ll be redirected to APC Postal Logistics. There will show you the current status update. If your package has reached the destination country, the carrier will switch to your local postal service. At the top right, click “Track Your Package” using the new local postal service. APC Standard International typically takes 7-14 business days, shipping to most international addresses, including PO Boxes.

For Holiday Orders, please contact us directly to determine if your order will ship to arrive in time for Christmas. Want to have something to give to the recipient? Click here to print and give a KILLSPENCER Holiday Card, noting their order is being handcrafted and will ship upon completion.

INTERNATIONAL ORDERS:

The customer is responsible for any additional duties, taxes, and/or brokerage fees that may apply based on the country’s laws and regulations.